Privacy Policy

This Privacy Policy explains how MyOrderReady ([Legal entity name — placeholder], ABN [ABN — placeholder], Sydney, NSW, Australia) (“we”, “us”) collects, uses, and shares information when you use our website, vendor dashboard, and iOS App Clip at myorderready.com.

Contact for privacy requests: [privacy@myorderready.com — placeholder].

1. Who this policy covers

We have two kinds of users:

• Customers — people who scan a venue QR code or open an App Clip to join a queue. Customers do not create an account.
• Vendors — businesses that sign up, manage a queue, and may subscribe to a paid plan.

2. Information we collect

From customers

• A name or order label you type in so the venue knows who to buzz.
• A device push token (web and/or App Clip) if you allow notifications, used only to deliver an “order ready” alert.
• Basic operational details such as notification permission status and how a buzz was delivered.

We do not collect a customer account, password, email, or payment card from customers.

From vendors

• Business name, address, contact name, email address, and phone number.
• Authentication identifiers (for example a Firebase Auth user ID).
• Billing identifiers from Stripe (customer and subscription IDs, plan status). Card details are handled by Stripe and are not stored by us.
• Usage data such as buzz counts and plan limits.

Technical information

Our hosts and providers may process IP address, device/browser information, and server logs for security, reliability, and abuse prevention.

3. How we use information

• To run the queue and send order-ready notifications.
• To operate vendor accounts, subscriptions, and support.
• To prevent abuse, debug issues, and improve the service.
• To meet legal obligations.

We do not sell personal information and we do not track you across other companies’ apps or websites for advertising.

4. Where information is stored and processed

Our primary database (Cloud Firestore) stores data at rest in Sydney, Australia (australia-southeast1). Some processing and third-party services may store or process information in Australia and in other countries, including the United States. By using the service you understand that information may be transferred overseas to our service providers.

5. Service providers (sub-processors)

• Google Firebase (database, authentication, messaging)
• Apple / Google push notification networks
• Stripe (vendor payments)
• Resend (transactional email)
• Vercel (website hosting and logs)

6. How long we keep information

• Customer orders are short-lived: ready orders may be auto-collected after about 30 minutes; stale waiting/ready orders may be cleared after about 4 hours. Vendor history views show about the last 7 days. Archived order records may be retained longer for security and abuse prevention unless we later implement hard deletion.
• Signup verification codes expire within minutes and are deleted after use.
• Vendor account and billing identifiers are kept while the account is active, and for a reasonable period afterward if needed for legal, tax, or dispute reasons.

7. Your choices and rights

Depending on where you live (including Australia and, if we expand, places such as Singapore, New Zealand, South Africa, the UK, and parts of the US), you may have rights to access, correct, or delete personal information, or to make a complaint. Contact us at the email above. We will respond in line with applicable law, including the Australian Privacy Principles where they apply.

Customers can decline push notifications; the open page may still alert you while it remains open. Vendors can request account closure by contacting us.

8. Children

The service is aimed at businesses and their adult customers. It is not directed at children under 16.

9. Changes

We may update this policy from time to time. We will post the updated version on this page and change the “Last updated” date.

10. Contact

Privacy questions and requests: [privacy@myorderready.com — placeholder]
MyOrderReady — Sydney, NSW, Australia